Support

However far into a weekend you are, writing to us reaches a person.

Getting in

I have an invite code. What do I do?

Open Circa, enter the code, add your name, and the gathering is on your phone. There is nothing else to set up.

My code is not working.

Codes are seven characters and are not case sensitive. If it still will not take, the host may have replaced it; ask them for the current one. If you were removed from a gathering the code will not let you back in, and only the host can add you again.

I cannot see a gathering I was in.

Close the app fully and open it again. If it is still missing, a host may have removed you or archived the gathering. Ask a host to check your access.

While you are there

The itinerary is wrong.

Only hosts and the planners they authorise can change it, and every guest sees a change the moment it is made. If something looks wrong, tell a host rather than us.

My flight did not read properly.

Circa reads a booking so you do not have to type it out, and it can misread one. Every reading is yours to correct before it is saved, and you can always enter the details by hand instead.

A photograph is the wrong way up.

Tell us and send the photograph if you can. Orientation is something we would rather fix than explain.

Hosting

How do I add my guest list?

Under Guests, choose Add guests. You can upload a spreadsheet, a document or a photograph of a list and Circa will read it into rows you check before anybody is added, pick people from your phone contacts, or type a guest in by hand.

Somebody is on the list twice.

Open either row and remove it. If an upload created the duplicate, tell us what the file looked like; that is a bug on our side, not yours.

Can somebody help me host?

Yes. Invite a co-host or a planner from the guest list, and they can build and change the itinerary with you.

Your account and your data

Who can see what I put in?

Only the people in that gathering. Nothing crosses from one gathering to another, and there is no public feed. Each contact detail on your profile has its own visibility switch under your privacy settings.

How do I delete my account?

Under You, open your settings and choose Delete account. You can also write to us and we will do it within 30 days. Our Privacy Policy sets out what is deleted and what remains.

How do I turn off a permission I granted?

Location, contacts, photographs, calendar, microphone and notifications are all revocable in the iOS Settings app at any time. Circa keeps working without them; the features that need one will say so.

Reporting something

If something in a gathering is abusive or should not be there, tell the host, and write to us as well. We will act on it.

Contact us

Tilpop, Inc.
support@tilpop.ai

Tell us which gathering and what you were doing, and we will get further, faster.

Tilpop, Inc. Circa Privacy support@tilpop.ai